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Diminished ValueDiminished Value Report

Refund Policy

# Refund Policy _DRAFT v0.1 · 2026-09-13 · Not attorney-reviewed. **The guarantee section is a placeholder: the guarantee decision is on hold.** Placeholders are in [BRACKETS]._ **Effective date:** [EFFECTIVE DATE] This policy is part of the [BRAND] Terms of Service. [BRAND] is operated by TRENDY APPS LLC. ## 1. Refund window: no questions asked You can request a **full refund within [14 / 30] days** of purchase for any reason, **even if you have already downloaded your report or used the letter.** - To request one, email [SUPPORT EMAIL] from the address on your order and include your order number. - We may offer to correct or regenerate your report, but you never have to accept that instead of a refund. - One refund per vehicle (VIN). ## 2. Automatic refunds We refund you in full, without you needing to ask, if: - your order was placed for a vehicle or accident in a state where we don't offer reports, or for a claim that isn't eligible under our Terms (for example, a leased vehicle or an accident where you were at fault), and we cancel the order; or - we are unable to deliver your report. ## 3. Our mistakes If your report contains a factual error caused by us (for example, the wrong vehicle, a calculation error or data that doesn't match what you provided), tell us and we will correct it free of charge. If we can't fix it, we will refund you in full, even after the refund window. ## 4. [GUARANTEE — TO BE DECIDED] > **Placeholder.** The guarantee is on hold. When decided, its full conditions must appear here **and** next to every place the guarantee is advertised (headline, pricing card, checkout). > > Options from the legal benchmark, by risk: > 1. **Process-based (lower risk):** if an insurer rejects the report in writing for a specific error in our method or data within [60] days, we revise it free or refund you. > 2. **Outcome-based (higher risk):** refund if the insurer pays less than $X. This makes part of the fee depend on the claim result, which is a public-adjuster licensing risk. Needs further review before use. ## 5. How refunds are paid - Refunds go to the original payment method within **2 business days** of approval. Your bank may take 5–10 business days to post it. - After a refund, your report download access ends. - We do not delay or deny refunds because a chargeback was filed, though we encourage you to contact us first. ## 6. Contact [SUPPORT EMAIL] · TRENDY APPS LLC, 30 N Gould St Ste N, Sheridan, WY 82801