Refund Policy

Effective date: September 17, 2026

This policy is part of the Get Diminished Value Terms of Service.

1. Refund window: no questions asked

You can request a full refund within 14 days of purchase for any reason, even if you have already downloaded your report or used the letter.

• To request one, email support@getdiminishedvalue.com from the address on your order and include your order number.
• We may offer to correct or regenerate your report, but you never have to accept that instead of a refund.
• One refund per vehicle (VIN).

2. Automatic refunds

We refund you in full, without you needing to ask, if:

• your order was placed for a vehicle or accident in a state where we don't offer reports, or for a claim that isn't eligible under our Terms (for example, a leased vehicle or an accident where you were at fault), and we cancel the order; or
• we are unable to deliver your report.

3. Our mistakes

If your report contains a factual error caused by us (for example, the wrong vehicle, a calculation error or data that doesn't match what you provided), tell us and we will correct it free of charge. If we can't fix it, we will refund you in full, even after the refund window.

4. Accuracy Guarantee

We guarantee our work, not the insurer's decision. No one can promise what an insurer will pay, and we never will. What we can stand behind is whether the report is accurate and whether our method holds up, so that is what this guarantee covers.

1. We fix factual errors. If your report gets a fact wrong about your vehicle, your repair or your state's rules, tell us and we will correct it free of charge. A factual error means something like: the wrong vehicle, trim or mileage; repair figures that don't match the estimate you gave us; a calculation that doesn't follow the method we describe; or a state rule or citation that doesn't apply to you. If we can't correct it, we refund you in full, even after the 14-day window has closed (section 3).

2. We answer a challenge to our method. If an insurer replies in writing and identifies a specific factual or methodological error in the report, send us their letter within 60 days of your purchase and we will revise the report free of charge. If the error is real and we can't fix it, we refund you in full.

What this guarantee is not. It does not apply because an insurer disagrees with the amount, offers less than the estimate, delays, or denies the claim without pointing to an error in the report. It is not a promise that you will recover anything, and the amount of our fee never depends on the result of your claim. Those outcomes are not ours to control.

5. How refunds are paid

• Refunds go to the original payment method within 2 business days of approval. Your bank may take 5–10 business days to post it.
• After a refund, your report download access ends.
• We do not delay or deny refunds because a chargeback was filed, though we encourage you to contact us first.

6. Contact

support@getdiminishedvalue.com · Get Diminished Value, 30 N Gould St Ste N, Sheridan, WY 82801