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Diminished ValueDiminished Value Report

Privacy Policy

# Privacy Policy _DRAFT v0.1 · 2026-09-13 · Not attorney-reviewed. Placeholders are in [BRACKETS]. The vendor list must be finalized once Berat's stack is known._ **Effective date:** [EFFECTIVE DATE] · **Last updated:** [EFFECTIVE DATE] This Privacy Policy explains how **TRENDY APPS LLC**, a Wyoming limited liability company doing business as [BRAND] ("we," "us"), collects, uses and shares personal information when you use [DOMAIN] and our services (the "Service"). **Contact for privacy questions:** [PRIVACY EMAIL] · TRENDY APPS LLC, 30 N Gould St Ste N, Sheridan, WY 82801 --- ## 1. Summary - We collect what we need to estimate your vehicle's diminished value and deliver your report. - **We do not sell your personal information**, and we do not share it for cross-context behavioral advertising. - **Analytics and advertising cookies run only after you consent.** We honor Global Privacy Control (GPC) signals. - We delete free-estimate data after 30 days and uploaded documents 180 days after delivery (see Section 7). - **Please do not upload** driver's license numbers, Social Security numbers, bank account numbers or medical information. ## 2. Information we collect | Category | Examples | Source | |---|---|---| | Contact information | Name, email address | You | | Vehicle information | VIN, year, make, model, trim, options, mileage, condition, ownership status | You; VIN decoding and vehicle data providers | | Accident and claim information | Accident date and state, fault, damage description, repair cost and parts, prior accidents, insurer name, claim number, offers and responses from insurers | You | | Uploaded documents | Repair estimates and invoices, photos, vehicle history reports, insurer letters | You | | Market data about comparable vehicles | Public listing prices, mileage, history flags | Third-party data providers (not about you) | | Order and payment information | Items bought, amount, billing ZIP/state, tax, payment status. Card details are handled by Stripe; we don't receive full card numbers. | You; Stripe | | Communications | Support emails, outcome survey answers (optional) | You | | Device and usage information | IP address, browser, pages viewed, referring ad/campaign (e.g., UTM, click IDs), approximate location from IP | Automatically. **Analytics and advertising tools only after consent.** Strictly necessary cookies (security, checkout, remembering your estimate) always run. | We do not knowingly collect sensitive personal information and ask you not to upload it. If a document you upload contains it, we use it only as needed to provide the Service and delete it on the schedule in Section 7. ## 3. How we use information - To provide the free estimate and generate, deliver and correct your report and templates. - To process payments, calculate taxes, issue refunds and prevent fraud (for example, duplicate refund requests for the same vehicle). - To communicate with you about your order and respond to support requests. - To send marketing emails, only if you opt in. You can unsubscribe at any time. - To measure and improve the Service and our advertising, using analytics **only with your consent**. - To create **de-identified, aggregated statistics** (for example, average estimates by state, or claim outcomes reported through the optional survey) that do not identify you. - To comply with law, enforce our Terms and protect our rights and users. **We do not use your identifiable documents or inputs to train software models.** ## 4. How we share information We share personal information only as follows: | Recipient | Purpose | |---|---| | Service providers acting on our behalf, under contracts that restrict their use of the data: [HOSTING/DATABASE PROVIDER], Stripe (payments and tax), [EMAIL PROVIDER], vehicle and market data providers (VIN and vehicle details only), document-processing and text-generation software providers (configured not to retain or train on customer data where offered), analytics and advertising providers (only after consent) | Operating the Service | | Professional advisers (lawyers, accountants) | Legal, tax and compliance | | Authorities | When required by law, subpoena or to protect rights and safety | | A buyer or successor | In a merger, acquisition or sale of assets, subject to this Policy | **We never send your information to an insurance company.** Only you decide whether to send your report or letter to anyone. ## 5. Cookies, analytics and advertising - **Strictly necessary cookies:** always on. - **Analytics and advertising cookies and pixels** (for example, Google Analytics and Google Ads conversion measurement): load only after you click "Accept" in our cookie banner. "Decline" is as easy as "Accept". You can change your choice at any time via [COOKIE SETTINGS LINK]. - **Global Privacy Control:** if your browser sends a GPC signal, we treat it as an opt-out of any sale or sharing and of non-essential advertising cookies. - We do not use session-replay tools. ## 6. Your choices and rights **Wherever you live in the US**, you may ask us to: - **access** the personal information we hold about you, or get a portable copy; - **correct** inaccurate information; - **delete** your personal information (subject to legal retention needs, such as tax records); - **opt out** of marketing emails (link in every email) and of analytics/advertising cookies. **How to make a request:** email [PRIVACY EMAIL] from the address on your order. We may verify your identity before acting. We respond within **45 days**, and may extend once where the law permits. - **Authorized agents:** may submit a request on your behalf with written permission. - **Appeals:** if we deny your request, you may appeal by replying to our decision email with "Appeal" in the subject. We will respond within the time required by your state's law. - **Non-discrimination:** we will not discriminate against you for exercising your rights. **State-specific rights.** Residents of states with comprehensive privacy laws (for example, California, Colorado, Connecticut, Texas, Virginia and others) may have additional rights under those laws. We honor them as applicable. - **California "Shine the Light":** we do not share personal information with third parties for their direct marketing purposes. - **Nevada:** we do not sell covered information. ## 7. How long we keep information | Data | Retention | |---|---| | Free-estimate inputs with no purchase | 30 days, then deleted | | Uploaded documents and photos | 180 days after report delivery, then deleted (earlier on request) | | Delivered report and letter (download access) | 180 days after delivery, then personal details are removed. Please download your copies. | | Order, payment and tax records | 7 years, limited to what's needed for tax and accounting (name, amount, date, state) | | Support emails | 24 months | | Optional outcome survey | De-identified when collected; aggregate statistics kept indefinitely | | Marketing consent records | For as long as the consent is active plus 5 years | | Backups | Overwritten on a rolling 35-day cycle | ## 8. Security - We use encryption in transit (HTTPS) and at rest for stored documents, access controls and vendor security reviews. - No system is completely secure. If a data breach affects your personal information, we will notify you as required by applicable law. ## 9. Children The Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child provided information, contact us and we will delete it. ## 10. Where we process data We are a US company, and we primarily store data in the United States. Some service providers may process data in other countries under contractual safeguards. ## 11. Changes to this Policy We will post updates here with a new "Last updated" date. For material changes, we will notify customers with active orders by email. ## 12. Contact TRENDY APPS LLC · 30 N Gould St Ste N, Sheridan, WY 82801 · [PRIVACY EMAIL]