If the other driver was insured by Erie Insurance and their insurer paid for your repair, a claim already exists and it already has a number. A diminished value request is not a new claim; it is an addition to the one that is open.
That distinction matters more here than elsewhere, because Erie's published menu separates the two: option 4 starts a new claim, option 5 reaches someone about one already reported. Option 5 is the one you want.
How Erie Insurance says to reach them
- Main claims line
- (800) 367-3743 — option 5 reaches a representative about a claim already reported, which is the one you want
- Other menu options
- 4 to start a new claim, 1 auto glass, 2 roadside, 3 workers' compensation, 6 billing
- Online and app
- Report and track a claim, with status, repair and payment history
- Through an ERIE agent
- The route the page lists first, for their own policyholders
Erie publishes no claims correspondence address on that page, so none is printed here.
Published by Erie Insurance on its Erie Insurance claims page. Details can change — check the page before relying on them.
Reaching them about a claim that already exists
The agent route the page lists first belongs to Erie's own policyholders. If you are the other driver, work from the paperwork you already received and quote the reference printed on it.
Send the report and the letter in writing, and keep proof of sending. A phone call leaves no record of what you asked for or when.
What the claim reference on their correspondence looks like
We have not verified this from public material, so we will not describe it. Erie's claims page describes the online account and the phone menu, but shows no sample letter or correspondence layout.
Check your claim paperwork: whatever identifier appears at the top of the letter, alongside a label such as "claim number", is the reference to quote. Quote it exactly as printed, and repeat it in the subject line, the first line of your letter and the file name of anything you attach.
What to save from their portal
Erie publishes that an open claim shows its status, the repair shop and rental details, the payment history and the contact details of the people handling it. If you have access to that, save the estimate and the payment record: both are documents your report is built on.
If the response is a formula
Compare their base value, damage modifier and mileage modifier against your own file. Market evidence for your specific vehicle is the reply that works — not an argument about the company.
Questions
Do you have a special relationship with Erie Insurance?
No. We are not affiliated with, endorsed by, or acting for any insurer. You send your own correspondence.
Which menu option should I use?
Option 5, which Erie publishes as the route for a previously reported claim. A diminished value request is an addition to the claim that already paid for your repair, not a new one.
Is your report a licensed appraisal?
No. It is a documented estimate and a letter template you review and send. It is not a licensed appraisal.
Public website: erieinsurance.com